Date of last update: 5 April 2024

Trulience takes the privacy and security of your personal information very seriously. Trulience Limited and the entities listed as data controllers below (together referred to as "we" or "us") are committed to protecting and respecting your privacy.

This policy ("Privacy Policy") sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998, the data controllers in respect of the websites listed below (the “Trulience Websites”) are as follows:

• *.trulience.com
• *.trulience.co.uk

By visiting the Trulience Websites on desktop and mobile devices (collectively referred to as “our sites”) you are accepting and consenting to the practices described in this policy.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:

• Information you give us. You may give us information about you by filling in forms on our sites or by corresponding with us by phone, email, in writing or otherwise. This includes but is not limited to information you provide when you open an account, register for email alerts, request literature or sign-up for newsletters. The information you give us may include your name, address, email address and other contact information.
• Information we collect about you. When you visit our sites we may automatically collect the following information:
• technical information, including the Internet Protocol (IP) address used to connect your computer to the internet, your login information, your geographic location, browser type and version, browser plug-in types and versions, operating system and platform; and
• information about your visit, including the source of your visit, the full click path through our sites (including date and time); services you viewed, searches made on our sites, page response times, download errors, length of visits to certain pages, page interaction information (such as page scrolling, mouse clicks, mouse movements and keyed text), and methods used to browse away from the page and any phone number used to call our Helpdesk. This information may be collected using a website recording service.
• Information we receive from other sources. For example, we may receive information about you from third party service providers such as credit reference agencies, payment service providers, or analytics providers. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out in this Privacy Policy (depending on the types of information we receive).

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout

USES MADE OF THE INFORMATION OBTAINED

We may use information held about you in the following ways:

• to provide you with any services and/or information you request from us (which includes carrying out any obligations arising from any contracts entered into between you and us);
• to notify you about changes to our service;
• to provide you with information by email, telephone or otherwise about products and services of a similar nature to those you have previously purchased or expressed an interest in which are offered by us and which we think may be of interest to you. You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by contacting us by phone or email using the details in the “Contact Us” section below. You can also unsubscribe from emails by following the unsubscribe instructions included in every email;
• to administer our sites and for internal operations, including troubleshooting, data analysis, load management, testing, research, statistical and survey purposes;
• to improve our sites to ensure that content is presented in the most effective manner for you and for your computer;
• to measure or understand the effectiveness of content we serve to you and others, and to deliver relevant content to you;
• to deliver targeted advertisements to you and others as you browse the internet;
• to obtain your feedback on a product, service or our sites via a third party appointed by us; and
• to allow you to participate in interactive features of our sites, when you choose to do so.

DISCLOSURE OF YOUR INFORMATION

We may share the personal data we hold about you to enable us to better understand your needs and run your accounts in the efficient way that you expect. Your personal data may also be used for customer modelling, statistical and trend analysis, with the aim of developing and improving our products and services.

We will never sell, trade, or rent your personal information to others however, we may share your information with selected third parties including:

• our partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you, or to enforce or apply our Statutory disclosures or any other agreement or to protect the rights, property or safety of our sites, our users or others;
• governmental or judicial bodies or agencies to comply with our legal and regulatory obligations;
• fraud prevention agencies, other companies and organisations to prevent or detect financial and other crime;
• advertisers and advertising networks that require the data to select and serve adverts about our services to you and others. It will only be passed to third party advertisers in order to provide services on behalf of us; and
• data, service and software providers that assist us in the improvement and optimisation of our sites.

COOKIES, ANALYTICS AND WEB BEACONS

Our sites use cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our sites and also allows us to improve our sites.

When we send you an email, we may track whether you have opened that email and whether you have clicked any links it may contain. This helps us measure the performance of our email campaigns. We do this by including single pixel gifs, also called web beacons, in emails we send. Web beacons allow us to collect information about when you open the email, your IP address, your browser or email client type, and other similar details.

WHERE WE STORE YOUR PERSONAL DATA

We use the secure server infrastructure provided by Amazon Web Services ("AWS") to store and process your data and retain it for a reasonable period or as long as the law requires. For more information about the integrity of AWS Cloud Services please see AWS Cloud Compliance. By submitting your personal data, you agree to this storing and processing of your data. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

SAFEGUARDING YOUR PERSONAL DATA

The internet is an open medium and we cannot guarantee that any information you send to us by email or via our sites will not be intercepted or tampered with; any transmission is at your own risk. To help protect your personal data and minimise the risk of it being intercepted by unauthorised third parties our secure servers employ Secure Socket Layer v3 (SSL) or Transport Layer Security v1 (TLS) encryption when you submit information to us through our sites. This security is signified by the "https" and the padlock on the URL bar. Some older browsers do not allow the use of current SSL technology and we therefore recommend that you use an up-to-date browser. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

LINKS TO EXTERNAL WEBSITES

Our sites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or how such websites collect and use your data. Please check these policies before you submit any personal data to these websites.

ACCESS TO INFORMATION

You have the right to request a copy of the personal information we hold about you. If you would like a copy of some or all of this information you may contact us by telephone or you may write to us at info@trulience.com.

CHANGES TO OUR PRIVACY POLICY

We reserve the right to revise or supplement this Privacy Policy from time to time. You should bookmark and periodically review this page to ensure that you are familiar with the most current version of this Privacy Policy and so you are aware of what information we collect, how we use it and under what circumstances we disclose it. You can determine when this Privacy Policy was last revised by checking "Date of last update" at the top of this Privacy Policy.

CONTACT US

If you have any queries regarding privacy issues, you can email us via info@trulience.com, write to us at Trulience, 136 George Street, London W1H 5LD or call us on +44 (0) 203 538 5358.